Q: How do I withdraw my crypto?
A: You may go to the [Assets] page on the mobile application or on the website and click on [Withdraw] to proceed.
Q: Why am I unable to withdraw?
A: You may have yet to complete the Identity Verification process or recently reset your password. Please get in touch with live chat support or submit a service request form for further assistance.
Q: Why do I have a 24-hour withdrawal restriction?
A: You may have recently made your first deposit into Flipster or reset your password. Please get in touch with live chat support or submit a service request form for further assistance.
Q: How to check my withdrawal status?
A: You may click on the [History] menu on the website and select [Withdrawal] to view your withdrawal history.
Q: What is TXID?
A: Transaction ID (TXID) or transaction hash has a unique string of characters which consists of letters and numbers. It is assigned to every transaction verified and added to the blockchain. This TXID can be used to search for a transaction on a node or block explorer.
Q: Can I cancel my withdrawal?
A: You may click on the [History] menu on the website and select [Withdrawal] to view your withdrawal history. Click on [Cancel] to proceed, this will only be visible when the [Status] is “Pending”.
Q: Why has my withdrawal been cancelled?
A: You may click on the [History] menu on the website and select [Withdrawal] to view your withdrawal history. Click on [Reason] to proceed, this will only be visible when the [Status] is “Cancelled”.
Q: Why have I not yet received my withdrawal?
A: The number of confirmations may be insufficient, you may have entered the wrong wallet address or you may have deposited using an unsupported blockchain network.
Q: Is there a withdrawal limit?
A: Please note that both the one-time and daily withdrawal limit is capped at 1,000,000 USD.
Q: Is there a minimum withdrawal limit required for each crypto?
A: Minimum withdrawal amount for each crypto can be different. If the withdrawal amount is less than the minimum, you will not be able to withdraw. Please refer to the below table for more information on the minimum withdrawal limit.
| Currency | Minimum Withdrawal Amount |
| ALGO | 10 |
| ARB | 10 |
| ATOM | 0.5 |
| AVAX | 0.1 |
| BNB | 0.1 |
| BTC | 0.001 |
| CELO | 10 |
| ETH | 0.01 |
| FDUSD | 10 |
| FTM | 10 |
| KLAY | 10 |
| LINK | 10 |
| MATIC | 10 |
| NEAR | 10 |
| SCA | 1 |
| SOL | 0.5 |
| SUI | 1 |
| TRX | 10 |
| USDC | 10 |
| USDT | 10 |
| XRP | 10 |
Q: Why do I need to pay withdrawal fees?
A: The withdrawal fee is paid to the blockchain miners or validators. They are responsible for validating transactions in the blockchain network. The withdrawal fees are paid to them to ensure that your transactions are processed.
Q: How much are the withdrawal fees?
A: Please note that withdrawal fees may vary based upon blockchain conditions. You may go to the [Assets] page either on the mobile application or the website. From there, click on [Withdraw], select the desired asset, and input the withdrawal address. You can then view the applicable withdrawal fees by clicking on the [Info] button.
Q: What are the withdrawal verification options available on Flipster?
A: You may choose between two withdrawal authentication methods:
- Email OTP + SMS OTP
- Email OTP + Google Authenticator OTP
Q: May I change my withdrawal verification option preferences?
A: Yes, you have the flexibility to modify your withdrawal verification preferences at any time provided that the Email OTP remains one of the verification option.
For example:
- Email OTP + SMS OTP
- Email OTP + Google Authenticator OTP