Q: How do I change my email address?
A: You may submit a request through the service request form to proceed. Please ensure to submit the request with the email address registered to your Flipster account.
Q: How do I log in to my account?
A: You may log in either via your registered email address and password or through the social sign-on (SSO) feature.
Q: Why am I unable to log in?
A: You may not be able to log in for a variety of reasons, including:
- You are attempting to log in with an unregistered email address
- You failed to verify your email address within 24 hours
- You are attempting to log in with an incorrect password
Please get in touch with LiveChat support or submit a service request form for further assistance.
Q: How do I reset my password?
A: Please click on [Forgot Your Password?] on the login page to reset your password. You will be required to enter the Email OTP and the Google Authenticator/SMS OTP to successfully change your password. Please note that withdrawals from your account will be on hold for 24 hours after resetting your password for account security reasons.
Q: Why have I not received the password reset email?
A: You may not be able to log in for a variety of reasons, including:
- The password reset email is sent to the email address registered to your Flipster trading account
- The password reset email may have inadvertently landed in your junk or spam folder
- Network issues may have delayed the delivery of the password reset email
Please get in touch with LiveChat support or submit a service request form for further assistance.
Q: How do I close my account?
A: You may submit a [Account Deletion] request through the service request form to proceed. Please ensure to submit the request with the email address registered to your Flipster trading account.
Q: How long does it take to close my account?
A: The account closure process may take up to 1-2 business days.
Q: What is account suspension?
A: Account suspension temporarily deactivates your Flipster trading account. You will not be required to withdraw any remaining balance in your account before the account suspension.