Q: What is Google Authentication?
A: Google Authenticator is a two-factor authentication (2FA), also known as two-step verification, which is part of a security procedure that requires users to submit two distinct methods of self-verification before gaining access.
Q: What is a Time-based One-Time Password (T-OTP)?
A: T-OTP is a one-time use short-term passcode generated by a computer algorithm. As the code will refresh every 30 seconds, please ensure to log in using the most recent code generated.
Q: What should I do if I lost my 2FA?
A: If you have lost access to your Flipster authentication code, you may attempt to regain access using your Recovery Key Phrase or QR Code. Open the Google Authenticator app, click the ‘+’ icon, and either scan the QR code or enter the Recovery Key Phrase.
If you do not have the Recovery Key Phrase or QR Code, please get in touch with live chat support or submit a service request form.
Q: Why is the system not recognising my 2FA code?
A: The system may not recognise your 2FA code for a variety of reasons, including:
(a) Your device's time is out of sync with the server.
(b) A third-party application (such as a VPN) disrupts the generator's timezone.
(c) You may have entered the incorrect 2FA generator code.
Q: Can I change my password?
A: You may change your password by logging in to your account and clicking on the [Account] menu. Then, click on [Change] under the Password section to proceed.
Q: Which type of 2FA Authenticator does Flipster recognise?
A: Flipster currently only recognises 'Time-based OTP' for authentication, such as Google Authenticator.
Q: Why is it important to secure the account with T-OTP Authenticator?
A: T-OTP authentication is essential for online security because it eliminates the risks associated with compromised passwords. When a password is hacked, guessed, or phished, it is no longer sufficient to prevent intruder access.