Introduction

Flipster’s services may be provided by different entities, as described in Flipster’s Terms of Use.

Law enforcement and government agencies must submit their law enforcement requests to [enforcement@flipster.io]. We will only respond to requests from authorised law enforcement or government officers that: (i) are sent from an official government or agency email domain, and (ii) are accompanied by valid proof of authority.

Proof of Authority

All requests must be supported by formal legal process or official documentation establishing the requesting officer’s authority. Depending on the applicable law of the requesting jurisdiction, this must include one of the following:

Court order, warrant, or other compulsory legal process issued by a court of competent jurisdiction, where judicial authorisation is required under local law; or
Official agency letter on the requesting authority’s letterhead, signed by an authorised officer, where local law permits agencies to make requests without a court order.

Each request is reviewed on a case-by-case basis in accordance with our Privacy Notice, Terms of Use, and all applicable laws, regulations, and guidelines.

Jurisdiction and Cross-Border Requests

Where a request is made by a foreign authority or relates to users, data, or entities located in another jurisdiction, the request must be submitted pursuant to an applicable mutual legal assistance treaty or other recognised international cooperation mechanism, where required by law. We do not respond to informal cross-border requests that bypass required legal process.

Required Information

When submitting your request, please provide the following information or documents:

Scope of request, containing a clear description of the specific actions or information you are seeking; and
A signed court order, warrant, or official agency letter (as applicable) that includes:

Full legal name of the requesting law enforcement or government agency;
The statutory or other legal basis authorising the request, including citation to the relevant law;
Where applicable, evidence that the request has been issued or authorised by a court of competent jurisdiction; and
The name, title, and contact details of the authorising officer submitting the request.

A chronological summary of the matter under investigation, including material facts and the basis for the request.
Blockchain-specific information where relevant, such as:

A list of all relevant wallet addresses and transaction hashes, starting from the first reported transaction and any subsequent transactions;
An explanation of how the funds were traced to Flipster;
The token type, amount, and relevant blockchain for each transaction; and
The total amount traced to Flipster, expressed in tokens and approximate United States Dollar value, with a breakdown by token type where more than one asset is involved.

The status of the investigation and its current findings as at the date of submission, including available information regarding the alleged perpetrator and alleged victim.
User identifiers (if known), such as usernames or user IDs, registered phone numbers, and email addresses.

Data Minimisation and Scope Limitation

We will only process and disclose information that is reasonably necessary and proportionate to comply with a valid request. We reserve the right to narrow or seek clarification of requests that are unclear or insufficiently particularised.

Right to Challenge or Decline Requests

We may challenge, refuse, or seek modification of the applicable scope of any requests that is unlawful, inconsistent with our data protection or confidentiality obligations, exceeds our legal obligations, or conflicts with the rights of our users.

Verification of Authority

We may independently verify the identity, authority, and contact details of the requesting officer or agency, including by direct contact with the relevant organisation.

Data Retention and Availability

We retain and disclose information only in accordance with our internal data retention policies and applicable law. We do not guarantee the availability of any specific data beyond such retention periods.

**Language and Format

Requests and supporting documents must be submitted in English or accompanied by a certified English translation. Wallet addresses and transaction hashes should be provided in a Word document or in a PDF format that allows text to be copied.

Introduction

Required Information

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