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VIP Concierge Program - 260121

  • Updated

Flipster VIP Concierge Program - 260121

Flipster’s VIP Concierge Program — an invitation-only experience designed to provide elite crypto traders and investors with the highest level of personalized service and exclusive benefits. 

How to Participate:

  • Users with VIP 4 status or above are automatically enrolled in the Concierge Program.
  • The concierge team will proactively reach out to eligible users via Telegram or WhatsApp.
  • In parallel, we will continue to encourage VIP users to connect with their Relationship Manager (RM) through email, push notifications, and future VIP campaigns and events.
  • VIP 4 and above users remain eligible for the Concierge Program regardless of their marketing subscription status.
    • However, if a user has opted out of marketing communications, delivery of group chat links, campaign notifications, and other marketing-based announcements will be restricted or unavailable.
  • Concierge Program eligibility and related benefits are determined by the user’s VIP tier after the applicable grace period.
    • Users whose VIP tier is downgraded to VIP 3 will not be eligible for benefits requiring higher VIP tiers upon expiration of the  7 day grace period.

VIP Concierge Program Exclusive Perks:

  • Lower Trading Fees – Enjoy reduced fees across all supported markets.
  • VIP Priority Customer Support – Receive expedited and prioritized assistance from the support team.
  • Welcome gift - Receive welcome gifts tailored exclusively for VIP members
  • Reward Multiplier & Launchpools (VIP 4 and above) – Benefit from an enhanced rewards multiplier and exclusive access to Launchpools
  • Dedicated VIP Relationship Manager (VIP 4 and above) – Get a personal manager to oversee your account and needs.
  • Invitation to Global Events (VIP 4 and above) – Receive invitations to exclusive events hosted by Flipster around the world.

 

Concierge Details: 

  • Upon successfully joining our VIP Concierge Program, you will gain exclusive access to personalized services and premium benefits.
    • Your exclusive access to our services is protected for a period of up to 30 days.
      • First 30 days upon onboarding - Full membership protection.

         
    • After the first 30-day protected period, your exclusive access will continue as long as you maintain your status as a VIP. 
      • The 30-day protected period is only given once per VIP
      • Should your eligibility criteria not be met following the 30-day protected period, your access to the VIP benefits will be concluded.

Example:

1. If Concierge Member A’s VIP tier falls below VIP 4

  • Onboarded: February 1, 2026
  • 30-day Protected Period ends: March 2, 2026
  • 7-day Grace period ends: March 9, 2026

Concierge Member A’s access to the concierge service will end on March 9, 2026

2. If Concierge Member B maintains a VIP tier at or above VIP 4

  • Onboarded: February 1, 2026
  • 30-day Protected Period ends: March 2, 2026

Since Concierge Member B maintained VIP 4 status or above, his access to the Concierge Program will continue until his VIP tier falls below VIP 4, at which point his 7-day grace period will commence.

 

Important Information:

  • By participating in the VIP Concierge Program, participants acknowledge and agree to all stated terms and conditions.
  • Flipster reserves the right to amend these terms and conditions as well as to vary or discontinue the VIP Concierge Program without prior notice; such changes are applicable to both new and existing participants.
  • The  VIP Concierge Program rewards cannot be bartered, redeemed in or exchanged for cash.
  • Users with VIP 4 status or above are automatically enrolled in the Concierge Program.
  • VIP Sales will proactively reach out to eligible users via Telegram or WhatsApp, which mean user will not receive this email or notification if unsubscribed from marketing communications

Eligibility:

Flipster reserved the right to: 

  • Terminate, suspend, or restrict your access to any or all of the Flipster services and or  accounts;
  • Terminate, suspend, or restrict your participation in any or all Events, Promotions, Campaigns or Programs;
  • Terminate, suspend, or restrict your eligibility to receive any or all Rewards, Prizes, Giveaways or Incentives;
  • Refuse to complete or block, cancel, or, where permitted by applicable law, reverse any transaction you have authorized;
  • Take whatever action we consider necessary, in each case with immediate effect and for any reason including, but not limited to:

Flipster reasonably suspects that:

  • The Flipster account has been or will be used for any abnormal, inappropriate dishonest, illegal, fraudulent, or unauthorized purposes;
  • The individual operating your Flipster Account is not you;
  • More than one natural person has access to and/or transacts using the same Flipster account;
  • Actions have been taken that may circumvent our controls, including but not limited to:
    1. Operating multiple Flipster accounts without written consent
    2. Wash trading
    3. Volume faking
    4. Market manipulation
    5. Self-dealing
    6. Abusing Events, Promotions, Campaigns or Program
  • Information provided by you is wrong, untruthful, outdated, or incomplete;

Liability:

  • Flipster or its agents or employees shall not be held liable for any damages or losses arising from event participation. Participants hereby acknowledge and agree not to pursue claims against any damages, loss or expense (including but not limited to participant’s information. software, computer, telephone, or any other electronic or telecommunication devices).
  • In case of disputes, the decision of Flipster shall be final and conclusively binding.
  • Flipster reserves the right of final interpretation of the event rules including, but not limited to, the above mentioned information regarding trading, funds, and any other risks.
  • Should there be any inconsistency between the English and other language versions of these terms and conditions, the English version shall prevail.

 

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