Dear Flipstars,
Please be advised that Flipster is fully committed to compensating users affected by the system incident on April 10, 2025.
We have made a thorough check on the attempts made by the affected users. This compensation is calculated for the affect users based on the formula below during the system incident that occurred from April 10, 2025, from 03:55 to 04:33 UTC:
Long position: Quantity x (Highest Index Price during the period of suspension - Index Price at the end of suspension)
Short position: Quantity x (Lowest Index Price during the period of suspension - Index Price at the end of suspension)
Your support and feedback are valuable for enhancing our products and services. For any further information or queries please do not hesitate to contact us through our service request form.
Best Regards,
Flipster Team
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