Dear Flipstars,
We sincerely apologise for the inconvenience caused by the system incident that occurred on March 27, 2025, from 02:40 to 04:01 UTC. This issue resulted from an unexpected server-side bug during deployment, which affected the ability of some users to manage positions.
Please be advised that Flipster is fully committed to compensating users affected by the incident. We are currently conducting a thorough review of the incident’s impact, and eligible compensation details will be communicated and distributed accordingly.
We appreciate your patience and understanding as we work to resolve this matter. Should you have any further inquiries, please do not hesitate to contact us via our Service Request Form.
Best Regards,
Team Flipster
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