Dear Flipstars,
Please be advised that Flipster is fully committed to compensating users affected by the NEIROUSDT.PERP trading halt. Rest assured that all outstanding positions will be settled and compensation will be provided.
This compensation will be calculated based on the affected open, closed and liquidated positions between the period from 20 September 2024, 11:30 UTC to 20 September 2024, 13:00 UTC.
Open Position
- Unrealized Profit and Loss > 0: All profits will be doubled.
- Unrealized Profit and Loss < 0: All losses will be compensated.
Closed Position
- Realized Profit and Loss > 0: Not applicable.
- Realized Profit and Loss < 0: All losses will be compensated.
Liquidated Position
- Initial margin used for the position will be fully returned.
Note: Compensation amount calculated by the logic above will be doubled for short positions.
Your support and feedback are valuable for enhancing our products and services. For any further information or queries please do not hesitate to contact us through our service request form.
Best Regards,
Flipster Team
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