Dear Flipstars,
Please be advised that Flipster is fully committed to compensating users affected by the recent Copy Trading service suspension during which copy trading positions were closed.
We have completed a review of the incident and the compensation details for affected users are outlined below. Compensation will be calculated based on defined criteria covering the period of the service interruption.
Compensation Logic:
- If a user’s copy trading position was force-closed during the incident, compensation will be based on 100% of the realized loss plus the associated fees, along with an additional 50 Flipster Bonus.
- If a user was copying a master trader but did not have any open positions at the time of the suspension, no compensation will be applicable.
We appreciate your understanding and patience as we worked to resolve this matter.
Your support and feedback are valuable for enhancing our products and services. For any further information or queries, please do not hesitate to contact us through our service request form.
Best Regards,
Team Flipster
Join Our Community:
Your support and feedback are valuable for enhancing our products and services. For any further information or queries, please do not hesitate to contact us through our service request form.
Best Regards,
Team Flipster
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