Dear Flipstars,
We would like to address concerns regarding the handling of KYC data, and we sincerely apologize for any worry this may have caused.
The issue involving the unauthorized saving and sending of emails by a former employee has been fully investigated. The employee in question violated internal policies, and we have taken appropriate action to prevent any recurrence. We deeply regret this occurrence and have implemented enhanced security measures, including stricter access controls to sensitive information, improved access logging and monitoring measures in order to detect unusual activity, and additional employee training on data protection.
At Flipster, we take the security of KYC data very seriously. All sensitive information, including KYC data, is protected by strong encryption protocols. The incident involving employee misconduct in the use of user data was an isolated violation occurring more than a year ago and does not reflect our current practices. We are actively reviewing and reinforcing our internal communication policies to ensure secure handling of data in line with our privacy standards.
We understand the concerns raised about our security systems. While the actions of a former employee in this isolated incident were a violation of our internal policies, they do not reflect the overall security measures in place.
Our systems are continuously reviewed and updated to mitigate risks. The visibility of funds on-chain has been verified, and we have not received any denial regarding the issue from our team.
We apologize once again for any concerns caused and appreciate your continued trust and support.
Best Regards,
Team Flipster
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