Dear Flipstars,
In light of recent rumors concerning the freezing of customer assets, we have received numerous inquiries from our users. We would like to address this issue clearly and transparently.
1. Clarification on Rumors: We want to unequivocally state that the rumors of asset freeze are untrue. All withdrawals are being processed as usual. Our commitment to transparency remains unwavering, and you can always verify our asset holdings through our Proof of Reserves (POR) data available here: Proof of Reserves.
2. Investigation into the Source of Rumors: We have investigated the public post that triggered these rumors and the resulting inquiries. It is important to note that we conduct periodic KYC (Know Your Customer) re-verification to ensure full compliance with regulatory standards. The user in question failed to pass the proper KYC re-verification process, which led to the restriction of access to our exchange. During the off-boarding process, we permitted the user to withdraw the remaining balance, which the user chose to decline.
At Flipster, we prioritize the security and compliance of our platform to provide a safe and reliable trading environment for all our users. We appreciate your understanding and continued support.
Your support and feedback are valuable for enhancing our products and services. For any further information or queries please do not hesitate to contact us through our service request form.
Best Regards,
Team Flipster
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